When a PS5 controller won’t connect wirelessly or with a USB cable, this article describes how to fix it. Instructions apply to the PlayStation 5’s official Sony DualSense controller.
Reasons a PS5 controller could not be working
Your PS5 controller not connecting to the console can happen for a number of reasons:
- A different device is synced with the controller. Your controller will become unpaired from your PS5 if you pair it with a computer or another console.
- Bluetooth connectivity issues with your controller. Other objects and nearby Bluetooth devices can obstruct the wireless signal.
- There are USB-C cable issues. It’s possible that you’re using the wrong kind of cable or that it’s broken.
- there are USB port issues. It’s possible that the sockets on the controller and console are dusty or broken.
- Hardware issues with the controller’s internal components. The battery or Bluetooth sensor, for instance, can be harmed.
- faulty firmware Your PS5 could experience a wide range of issues if the system software is out of date.
How to Fix It When a PS5 Controller Won’t Connect
- Your PS5 controller should sync. Press the PS button on the controller and connect it to your console using the USB cable. Try using the other controller to sync it wirelessly if you have another one but don’t have a spare cable.
- Change your USB-C cable. Verify that you are utilising the console’s included cable. Try another USB-C cord that can transfer both data and power if the first one isn’t working.
Tip: Try using a cable with a different device to rule out cable issues. It's possible that while the cable can charge the controller, it can't send data.
- Look inside the USB ports. To make sure the USB cable is firmly in place, give both ends a gentle tug. Spray some compressed air through the ports to eliminate any visible dust or dirt. You might need to have the port on the console or controller fixed if it seems flimsy. By trying different USB ports, you can further narrow down USB port problems.
- Disconnect any auxiliary devices. Remove any devices, such as headphones or headsets, that are plugged into the controller.
- Disconnect additional devices from your controller’s syncing. If you’ve connected your PS5 controller to your PC or another console via Bluetooth, unpair it from the other device, disable Bluetooth on the other device, or turn it off completely.
- Eliminate Bluetooth interference sources. Move closer to the PS5 or take any obstructions out of the way if you’re having problems getting your controller to connect wirelessly. Move any neighbouring Bluetooth gadgets that can obstruct the wireless signal as well.
- Reset softly, please. To achieve this, either use another controller to turn off the console in the system settings or turn it off by holding down the power button on the console. This will help some problems and clean the memory.
- Your PS5 controller should be factory reset. To restore the PS5 controller to its factory settings, insert a straightened paperclip into the little hole on the back and press the Reset button.
- Update the PS5’s operating system. Check for a system update if you have a different controller. Select Settings > Update System Software or Settings > System > System Software > System Software Update.
- Battery replacement for the PS5 controller. The battery is probably the cause of the controller’s inability to charge or turn on. If your controller is still covered by warranty, you can get it serviced for free or search online for a replacement.
- Get Sony to fix or replace your controller. Visit Sony’s PlayStation Fix and Replace website if your controller is completely unresponsive to determine if you qualify for a free repair or replacement
How to Fix PS5 Controller Not Charging In Rest Mode
By default, the controller will start charging while it is attached to the console and in rest mode. Go to Settings > System > Power Saving > Features Available in Rest Mode > Supply Power to USB Ports > Always to turn this option on or off.
A issue that prevents PS5 controllers from charging when the console is in rest mode has been reported by users. Use the USB port on the back instead, as the front USB port of the system is typically the only one affected by this issue.
PS5 controller not Connect or turning on FAQ
- Why is my PS5 controller flashing blue and not turning on?
When attempting to connect to the PS5, the PS5 controller light flashes. Update the system software and reset the controller if the light doesn’t stop flashing.
- How do I fix PS5 controller drift?
Start by cleaning your controller to correct PS5 controller drift. In order to remove any debris, move the joystick after dripping a small amount of rubbing alcohol into it. The joystick can be changed by oneself, although soldering is necessary.
- How do I fix sticky buttons on my PS5 controller?
Rub some rubbing alcohol on the controller before cleaning it with a dry cloth. To clear away dust and debris, you can spray bottled air. To keep your PS5 clean, use a towel and some alcohol to gently wipe the console.